Customer Care

 

Lady Conceal FAQs ~ Customer Service

Shipping

We take pride in our prompt service!
We try to have your order out within 1-2 business days during our business
hours, excluding U.S. federal holidays. You may contact us any time for the
status of your order.

We ship orders during business hours. Monday through Friday between the
hours of 9am-5pm MST, excluding U.S. federal holidays

If you order has not been shipped out, we are happy to help.
Please call or email us as soon as possible. You will receive a prompt response
by emailing info@ladyconceal.com.

Yes, we have limited time free shipping offers throughout the
year. Subscribe to our email, sms notifications or social media to learn when
we have our promos!

Returns & Exchanges

Lady Conceal gladly accepts returns of unused, undamaged merchandise
with original tags and packaging within 30 days of the original purchase.
Please note, your return needs to be in the original condition so that it can
be re-stocked. During the holidays, we accept returns through January 15th for
all purchases made in November or December.

Please include the following information:

~ Full Name

~ Order number or shipping invoice

~ Reason 

~ If you prefer a refund or if you would like to exchange it for another
product

Please note, no refunds or exchanges on Final Sale
items. 

Please contact Customer Service at (720) 420-0005 or via email at
info@ladyconceal.com prior to mailing your product back. 


We will credit the original cost of the item less shipping costs. We do not
charge a restocking fee. Any returns beyond 30 days will be at the discretion
of Lady Conceal and if accepted, will result in online credit only. Please
note that shipping fees are non-refundable.

Your refund will be processed and applied by method of original payment. 
Depending on your credit card company, it may take 3 - 5 business days to post
your refund.

Note:

Once your returned item has been received at our facility, you will be notified
by email.


The customer will be responsible for the return shipping fees.
All merchandise should be mailed with the shipping invoice and tags to:

Lady Conceal
301 Commercial Rd. Suite J
Golden, CO 80401

We are here to help! You may email us at info@ladyconceal.com
or call us at (720) 420-0005. Once the return has been shipped we can assist
you with the exchange.

We are sorry if anything is wrong with your order. Customer
service is our #1 priority. We will work to make it right. If the item is
defective, damaged or incorrect, please send us photos so we can help. You may
email us at info@ladyconceal.com or call us at (720) 420-005. We will ship out
anything missing or incorrect immediately and send you a return label to send
back the incorrect items.

ordering

Please email or call us within 24 hours and we will try our
best to assist you. If your item has already been shipped we will help you
further with the return or exchange.

You will receive an email confirmation when you place an
order. Once the item has shipped you will also receive a tracking number. If
you have not received any emails, you may call us and we can inform you on your
orders status.

If you are having trouble placing an order, you may call us
at (720) 420-000. We are more than happy to assist you with your order.

We are here to help! Give us a call at (720)
420-0005 and we can help you find the perfect bag.

FAQs about lady conceal

Lady Conceal offers a 90-Day limited warranty on faux leather purses and
a one-year warranty on all genuine leather purses covering manufacturing
defects only. Defects may include:

~ Broken zipper or hardware

~ Stitching issues

~ Removable strap issues

We are not responsible for any incidental damages caused by accident,
misuse, normal wear and tear, natural aging of the leather (scratches, marks on
leather), liquid contact, or chemical contact that has occurred while the
product is in the customers custody.

If your Lady Conceal purse was purchased from a retailer partner rather
than the Lady Conceal website directly, please contact the retailer for
information on their warranty policy. Lady Conceal will only accept products
that were purchased from the Lady Conceal website directly, we are unable to
exchange or accept products purchased from retailers. 

Please note genuine leather is unique and has its own natural variations
in grain and shading. Some irregularities are common. Also, there might be a
slight dye transference on some open pore distressed leather.

For more information on Lady Conceals warranty visit our warranty page here.

Reach out to us by email at info@ladyconceal.com with the
subject line as "Warranty Claim".

To better assist you, please kindly provide us with the following:

~ A picture showing the problematic area(s)

~ A picture showing the front of the bag in full so we may accurately
identify style and color

~ Description of the damage

~Your order number

If this was purchased from a
retailer
, we kindly recommend reaching out to the retailer your
purchase was made from directly.

We thank all those in the service!

We offer a 20% discount for eligible all active military, reservist,
veteran, retired US military personnel, and to the spouses and dependents. We
also offer 20% discount to all law enforcement, first responders and medical
professionals in the US.

Please email info@ladyconceal.com with
identification or proof of service.

Yes, you can! We sell replacement key on our website. You may purchase more keys at this link.

Leather is the tanned skin of an animal. Dirty leather becomes stiff and
hard because its pores are clogged with dirt and grime. Lady Conceal recommend
Saddler’s products to clean your leather purses and accessories. 

Saddler’s TLC first removes the dirt and grime from the pores,
then replaces the natural oils. Most leather cleaners only do half of the
process. They remove dirt but leave the leather dry.  Saddler’s TLC does
both parts of the cleaning process in one step, frequent use of Saddler’s
TLC will keep you leather clean, soft, supple and resistant to water and
stains. 

To protect and restore your leather products use Saddle’s Preservative. 

It will give your new leather added protection against stains and
weather. For used leather, Saddle’s Preservative restores the look and feel of
neglected leather. It gives your leather added protection and helps eliminate
scratches and blemishes.

We designed our Lady Conceal leather bags
with durability, functionality, and beauty in mind. Our craftsmanship and
materials are of the highest quality. With proper care, your Lady Conceal will
last for decades of use.

If the item is defective or damaged in anyway, please send us photos to
our email info@ladyconceal with your order number. Upon first arriving please
let us know within 1-2 business days.

Lady Conceal offers a 90-Day limited warranty on faux leather purses and
a one-year warranty on all genuine leather purses covering manufacturing
defects only. Defects may include:

~ Broken zipper or hardware

~ Stitching issues

~ Removable strap issues

We are not responsible for any incidental
damages caused by accident, misuse, normal wear and tear, natural aging of the
leather (scratches, marks on leather), liquid contact, or chemical contact that
has occurred while the product is in the customers custody.

Lady Conceal purses are designed in the US and made in India and China. If you would like to know where a specific product was made, please email us.

Yes, please email us photos and the
police report to our email info@ladyconceal.com.

YKK locking zippers provide extra security for your firearm. Each bag
comes with four keys to lock your concealment pockets.

We understand that not everyone prefers to lock their concealment
pockets. The YKK locking zippers give you the option to lock your purse.

Notice:
Please use Lady Conceal products with the usual safety precautions. Do not
leave your firearm unattended. Failure to follow these instructions and
warnings may result in SERIOUS INJURY OR DEATH to you and others, as well as damage to property. YOUR LADY CONCEAL PURSE IS NOT “CHILDPROOF,” and should NEVER be left, even briefly, with a gun or other self-defense device (“SDD”) in it where children could possibly gain unsupervised access to it.

Wholesale FAQs

We are honored that you would like to wholesale with Lady Conceal! 

You may make an account here.

Thank you for your interest in our Lady Conceal purses and accessories.
Our purses are crafted with high-quality materials, including full-grain
leather, resilient faux leather and durable hardware. Each one features an
ambidextrous, key locking concealment pocket, complete with wear-resistant
nylon lining and a removable holster. Beautiful interiors are complimented
with a leather strap for your keys and roomy pockets for all your other
necessities.

We also produce the DS Conceal on-body belly band, Lady Conceal matching
wallets and security alarms as well.

We do require a minimum initial order of $300.00. There is no minimum
for the additional orders. You will need a Sales Tax ID Number or another
ID form to be eligible for wholesale.

After meeting your initial minimum order requirement, we do offer drop
shipping. A $5.00 handling fee + shipping is applied.

Upon creating a wholesale account, subscribe to our email newsletter
which will allow you to get the most updated product information as well as
specials and promotions.

Lady Conceal stands behind all of their products. We promptly repair or
replace any defective purses. Our manufacturer's warranty does not cover normal
wear and tear or accidents.

Important!

Lady Conceal strives to make our wholesale price points the most
competitive in the market. Therefore. . .

To keep MSRP consistent, Lady Conceal purses cannot be sold on Amazon,
Ebay or Walmart.

Map price cannot be lower than 15% off MSRP.

Questions

Please do not hesitate to reach out.

Email: info@ladyconceal.com 

Telephone: 720-420-0005  

Wholesale Application Form

Fill out the form below to be considered to
access our Wholesale Website.

The review process takes 1 to 2 business days, when completed, you will receive
a notification with instructions to log onto the website.

 You may make an account here.

Yes, we do! Please subscribe to our
email subscription to receive promo information!

Yes, on orders over $1,000.

Please register for a wholesale account. Once your account has been
approved you may log into your account at www.ladyconceal.com to make a
purchase.

If you are having trouble ordering, you may
call us at (720) 420-0005 or email us at info@ladyconceal.com.

Yes, please call or email us to see if you qualify.

Yes, please call or email us to see if you qualify.

Yes, please call or email us and we will be more than happy to send you some items!

No, itsinthebagboutique.com is our sister site for retail only.